Security and Tempo
Learn how we keep your money and data secure, and what you can do to ensure your Tempo account is safe.
Your money can only be sent to you
When you take money out it'll only ever go into the bank account you provided to us. There's no physical way for anybody to move money anywhere else. Your money can only go to you.
Investments held securely by a custodian
Investments made by our funds are not held within the app or by Tempo. Instead, they’re held by an independent company, Adminis. This reputable NZ company acts as a custodian of investments. They hold onto investments for the funds. Keeping them separate from Tempo itself. This means Tempo can’t use this money. Investments are held securely until you’re ready to cash in your funds.
Strong app security protecting your data
The tech is in place to protect your data and we test it often. You have peace of mind knowing your info and investments are stored securely.
Independent Testing
Password, PIN, Fingerprint or Face ID
Secure Cloud Infrastructure
Things you can do to enhance security
Here are some ways you can keep your app as secure as possible:
Always keep your password and PIN secret
Have a PIN on your phone and make sure it's always locked when unattended
Keep your app up-to-date by downloading the updates when prompted
Want to learn more about keeping safe online? Check out Own your Online (a NZ Government website about cyber security).
About scams
Unfortunately, internet scams are a fact of life, especially in the investment industry. Here are some key things we'll never do or ask of you:
We'll never ask for your Tempo password
We'll never ask for personal bank login details via social media or email
We'll never ask you to put money into any other bank account other than the Tempo account displayed in the app
We'll never send you links that aren't consistent with what Tempo does, offers, or convey a sense of undue urgency (phishing scams)
If you receive a suspicious looking communication, please get in touch at help@tempo.co.nz.
These are our official communication channels.
